Effective Date: May 17, 2026
Last Updated: May 17, 2026
Applies to: ATX Heating and AC — atxheatingandac.com
ATX Heating and AC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website at atxheatingandac.com, contact us, schedule service, or communicate with us through any channel, including text messaging.
1. Who We Are
ATX Heating and AC is a licensed HVAC service company based in Presidential Meadows Manor, TX, serving residential and commercial customers in the greater Austin, Texas area. You may reach us at:
Phone: 737-406-8083
Email: athomas@atxheatingandac.com
Website: atxheatingandac.com
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Your name, home or business address, email address, and phone number, including your mobile number.
- Service Information: Details about your HVAC equipment, service history, property address, and the nature of your service request.
- Payment Information: Billing address and payment method details. We do not store full card numbers; payments are processed through secure third-party processors.
- Communication Records: Logs of calls, emails, and text messages exchanged between you and ATX Heating and AC.
- SMS Consent Records: The date, time, and method by which you opted into receiving text messages from us.
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.
3. How We Use Your Information
We use the personal information we collect to:
- Schedule, dispatch, and perform HVAC installation, repair, and maintenance services.
- Process payments and send invoices and receipts.
- Communicate with you about your appointments, service status, and account via phone, email, and text message.
- Send appointment reminders, technician arrival notifications, service estimates, seasonal maintenance reminders, and promotional offers where you have consented to receive such communications.
- Improve our services and website based on customer feedback and analytics.
- Comply with applicable laws and protect the rights, property, and safety of our business and customers.
4. SMS / Text Messaging and A2P Disclosure
ATX Heating and AC operates a text messaging program to communicate with customers about appointments, service updates, estimates, maintenance reminders, and promotions. When you provide your mobile phone number — through our website contact form, by texting us directly, or by verbally confirming consent during a call — you are giving ATX Heating and AC express written consent to send you text messages at that number.
Consent to receive text messages is not required as a condition of purchasing or receiving our services. The types of messages we send include appointment confirmations and reminders, technician arrival notifications, service status updates, quotes and invoices, seasonal maintenance reminders, promotional offers, and customer satisfaction follow-ups. Message frequency varies; you may receive up to four to six messages per month during active service periods. Standard message and data rates from your mobile carrier may apply.
You may opt out of receiving text messages from us at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts. To re-subscribe, reply START or contact us directly. For help, reply HELP to any of our messages or reach us at athomas@atxheatingandac.com or 737-406-8083.
We will never sell, share, rent, or transfer your mobile phone number or SMS opt-in data to any third party for their own marketing purposes. Opt-in information is used solely by ATX Heating and AC to communicate directly with you. Mobile carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Third-party vendors who support our operations — such as scheduling platforms, payment processors, email providers, and SMS platforms — who are contractually required to keep your data confidential and use it only on our behalf.
- Legal Requirements: When disclosure is required by law, court order, or to protect the rights, property, or safety of ATX Heating and AC, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change via email or a prominent notice on our website.
6. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You may adjust cookie preferences through your browser settings, though doing so may affect certain website functionality.
7. Data Security
We use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No data transmission or electronic storage is completely secure; we encourage you to contact us immediately if you suspect any unauthorized use of your information.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications at any time. To exercise any of these rights, contact us using the information in Section 1. To opt out of SMS messages specifically, reply STOP to any message from us.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you via email or text message. Your continued use of our services after any changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
ATX Heating and AC
Presidential Meadows Manor, TX
