Privacy Policy

1. Introduction

ATX Heating & Air Conditioning LLC (“Company,””we,””us,” or “our”) is a family-owned HVAC company located in Manor, Texas, serving Manor, Austin, Pflugerville, Round Rock, Cedar Park, Georgetown, Leander, and surrounding communities across Travis County. We can be reached at athomas@atxheatingandac.com or by phone at 737-406-8083.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at atxheatingandac.com, contact us, or use our HVAC services. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information: Your name, phone number, email address, and home or business address when you request a quote, schedule service, submit a contact form, or call us.

Service Information: Details about your HVAC system, property type, service history, and the nature of your heating or cooling issue.

SMS/Text Message Consent: Your mobile phone number and opt-in consent when you agree to receive text messages from us.

Communications: Records of calls, emails, texts, or online form submissions.

Website Usage Data: IP address, browser type, pages visited, time on site, and referring URLs, collected automatically through cookies and analytics tools including Google Tag Manager (GTM-NFD5PNB6).

Payment Information: Billing details used to process payment for services. We do not store full credit card numbers.

3. How We Use Your Information

We use collected information for the following purposes:

– To schedule, dispatch, and perform HVAC repair, installation, and maintenance services.

– To send appointment confirmations, technician dispatch updates, and service follow-ups by phone, email, or SMS.

– To provide 24/7 emergency HVAC support when requested.

– To send promotional offers, seasonal maintenance reminders, and service updates via SMS or email where you have opted in.

– To process payments and maintain service records.

– To improve our website, services, and marketing efforts.

– To comply with applicable Texas laws and federal regulations.

4. SMS / Text Message Communications (A2P 10DLC)

ATX Heating & Air Conditioning LLC sends text messages through an Application-to-Person (A2P) messaging program. By providing your mobile phone number and opting in, you consent to receive text messages from us that may include:

– Appointment confirmations and scheduling reminders

– Technician dispatch notifications (e.g., “Your technician is on the way”)

– Service follow-ups and satisfaction check-ins

– Seasonal maintenance reminders (spring AC tune-up, fall heating checkup)

– Promotional offers and special discounts (only if you have opted in to marketing messages)

Message frequency will vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation and no further texts unless you re-subscribe. For help, reply HELP or contact us at athomas@atxheatingandac.com or 737-406-8083.

We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in data to third parties or affiliates for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

Service Providers: We work with trusted third-party vendors (such as scheduling software, CRM platforms, and payment processors) to operate our business. These parties are contractually required to protect your information and cannot use it for independent purposes.

Legal Requirements: We may disclose your information when required by law, court order, or to protect the rights, safety, or property of our company, customers, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies, including Google Tag Manager and Google Analytics, to understand how visitors use our site and to support our advertising and marketing efforts. You may manage cookie preferences through your browser settings. Disabling cookies may limit certain website features.

7. Data Retention

We retain your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for the duration of our business relationship and for a reasonable period afterward.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to access, correct, or request deletion of personal information we hold about you. Texas residents may also have additional rights under applicable state privacy law. To make a request or ask questions about your data, contact us at:

ATX Heating & Air Conditioning LLC

Manor, TX

Phone: 737-406-8083

Email: athomas@atxheatingandac.com

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact: